Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Most orders are delivered within 7–15 business days. Delivery times may vary depending on your location and product availability.

Do you ship to South Africa?
Yes! We ship nationwide across South Africa. Some products may also be available for international shipping.

Do you ship internationally?
Yes! We ship globally to most countries worldwide. International delivery times typically range from 10–20 business days depending on your location.

How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your order online.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Is it safe to shop on ViralCart?
Absolutely. Our store uses SSL encryption and secure checkout to protect your personal and payment information.

📦 Orders & Returns

Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placing them. Please contact us as soon as possible if you need to make changes.

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage and we'll make it right.

📞 Contact Us

How do I get in touch?
You can reach us via our Contact page or use the live chat on our store. We aim to respond within 24 hours.