Refund Policy

Refund & Returns Policy 💰

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

✅ 30-Day Return Window

You have 30 days from the date of delivery to request a return or refund.

📋 Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by proof of purchase

❌ Non-Returnable Items

  • Items marked as final sale
  • Perishable goods (e.g. pet food, treats)
  • Personalised or custom-made items

🔄 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

📧 How to Request a Return

Email us at viralcart14@gmail with your order number and reason for return. Our team will guide you through the process.